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Can someone please provide me with contact into for the Porsche North America service manager responsible for the Pennsylvania/New Jersey region?

  • 2016
  • Boxster Spyder
Mileage: 
5 000
Electrical and Electronic
New Hope, 
Pennsylvania

Can someone please provide me with the name and number of the Porsche North America service manager responsible for the Pennsylvania/New Jersey region?

Background:

I'm having an issue with the XM radio in my 2016 Boxster Spyder.  It cuts out for long periods of time and then comes back on, but works intermittently.  The error message says "Check XM Antenna" or "No XM Service" (or words to that effect) - even when the radio comes back on line.  

First had the issue in 2017/2018.  In April, 2018, the dealer installed a new XM antenna.  After that, worked fine until recently, when the issue started again.

At this point, the dealer is telling me that they can't diagnose unless and until the system is not working at the time they look at it - which is hit or miss.

Clearly there's an issue here and I suspect it's a larger issue than just the antenna.  Maybe it's wiring or electrical or even something with the way the XM radio or antenna is interfacing with the PCM.

I need to get to the bottom of this and someone somewhere in Porsche world must have a clue.  Maybe the entire unit needs to be replaced?

Thanks!
Ralph Arpajian
rarpajian@gmail.com

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