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malfunctioning computer chips

Suspension

Vehicle Information: Model : 911 C4S 2007; Year: 2007; Mileage: 3300;

While I realize that this is a technical forum and that the magazine does not like to publish negatives regarding our vehicles,I have been subjected by Porsche to the most rude and "we don't care" attitude I have ever seen. The other morning I started my C4S,in it's heated garage and as I backed down the driveway I realized I had almost no control. It had snowed about 2-3 inches that day and I attributed the problem to that. However, upon moving foward I had no control and my wife got out and told me the front tires were not rotating. Total length of the trip was less than .25 miles. The car was towed to the dealer, chips reset and everything was fine. However, the dealer insisted I pay for an alignment due to snow becoming packed around the front wheels. When I contacted customer service they were of no help so I wrote to the President of Porsche USA. I was informed that "Porsche chips do not malfunction" and that Porsche decides what is covered in their "bumper-to-bumper warranty." and I was at fault for the chip malfunctioning. As a PCA member have you ever heard of this happening with chips? Why is Porsche trying to ruin the relationship with the very people who support it the most?

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