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radio working but silent.

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Model: Carrera C4S, Year:2004, Mileage:157,00, Type of use:Street use only
I have a 2004 Carrera C4S. OEM CDR-23 radio with Bose 6 disc CD changer in trunk. This week radio would power up, display volume level, station, artist, etc., but zero sound is coming out of speakers. Hendrick Porsche, Charlotte, NC said that they thought it was the Bose amp, but they are not certain. That is an expensive guess. Have you run across this situation before? Do you have any suggestions? In the past the radio would occasionally come on with no volume, but would "reset" the following morning and play perfectly. This week I also noticed that the sound presets had reset to zero. What do you think? Is there anyone who is great with car stereos in the Charlotte, NC area that you could recommend if you are unsure? I really appreciate the help.

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